## Shipping and Returns
### Shipping
Northern Peptide Collective™ provides Canadian order fulfillment with professionally packaged shipments and tracking support where available.
Processing times may vary depending on:
- inventory availability
- order volume
- carrier schedules
- holidays
Customers are responsible for ensuring shipping information is accurate at the time of purchase.
Northern Peptide Collective™ is not responsible for:
- incorrect addresses
- carrier delays
- customs issues
- delivery interruptions outside our control
### Returns
Due to the nature of research materials and product handling standards, all sales are considered final unless otherwise approved.
Return requests may be reviewed on a case-by-case basis for:
- damaged shipments
- incorrect items
- fulfillment errors
Customers must contact support within 48 hours of delivery regarding any shipping-related issue.
### Order Issues
For assistance regarding shipments or order concerns, please contact our support team through the Contact page.